Government ID and selfie
The document and photo are compared manually. Files remain in private storage.
TRUST AND SAFETY
Clear rules before, during, and after care
Animals.ma combines identity checks, private information, tracked bookings, and human procedures to better protect pets, owners, and providers.
IDPAYHELPREPORT
BEFORE A BOOKING
Public visibility follows verification
Preview profiles are examples. No real provider will appear publicly before approval.
Interview and reference
The team reviews experience, limitations, expectations, and at least one reference.
Safety knowledge
A quiz covers heat, escape, handling, emergencies, and responsible communication.
Approval before visibility
An incomplete or rejected profile cannot appear in search or accept payment.
PRIVACY BY DEFAULT
Your home is not a public listing
Search uses an approximate area. Exact addresses, access codes, and private contact details are only shared after acceptance and payment.
- Approximate map locations
- Private in-platform messaging
- Address after booking confirmation
- Data access, correction, and deletion
Morocco
Your home is not a public listingSearch uses an approximate area. Exact addresses, access codes, and private contact details are only shared after acceptance and payment.
WHEN SOMETHING GOES WRONG
A short route to real help
An urgent incident starts with protecting the pet. A case can then hold payout and document review of the facts.
- Protect the pet
Contact emergency veterinary care, then tell the owner and Animals.ma.
- Open a case
Add a timeline, photos, receipts, messages, and useful contact details.
- Review and decide
Hold payout where needed, collect responses, and document the resolution.
Animals Care Guarantee
A claim workflow is planned, but no reimbursement cap is advertised before terms, exclusions, funding, and insurance are approved.